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Completed

2024

Patient Comms

Reduced missed follow-ups by 31% with automated patient reminders

Automated appointment and follow-up reminders that reduced missed visits without adding staff workload.

The Situation

A single-location specialty clinic had no reliable system for follow-up care — reminders were manual, inconsistent, and easy for a busy front desk to deprioritize when the waiting room filled up.

The Approach

We built an automated follow-up sequence tied directly to visit type, so a post-procedure follow-up and a routine check-in triggered different reminder timing and messaging — without any extra work from staff once it was set up.

The Result

Missed follow-ups dropped 31% in the first quarter after launch, with zero added workload for the front desk team.

31%

Missed Follow-Ups Reduced

Same Outcome, Your Practice

Wondering if this applies to you?

Every practice starts from a different place — let's see what a similar result would actually take for yours.

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Same Outcome, Your Practice

Wondering if this applies to you?

Every practice starts from a different place — let's see what a similar result would actually take for yours.

Compare Notes

Same Outcome, Your Practice

Wondering if this applies to you?

Every practice starts from a different place — let's see what a similar result would actually take for yours.

Compare Notes

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